Mello Privacy Policy

Overview

This policy explains how Mello collects, uses, shares, and protects personal information when users access our app and related services. We align our practices with applicable privacy laws, including GDPR, CCPA, and the Virginia Consumer Data Protection Act (VCDPA) principles where relevant.

Data We Collect

Information You Provide

• Profile information (display name, email, date of birth, profile media)
• Phone Number: your phone number, if you choose to provide it for account verification, safety checks, support, or chat-related features
• Content and communications you submit in the app
• Billing details processed by authorized payment providers

Information Collected Automatically

• Device identifiers, app usage, and diagnostics
• IP address, session timestamps, and security logs
• Location data when location features are enabled

How We Use Information

• Operate core features (account, messaging, community services)
• Maintain security, prevent abuse, and enforce policies
• Process support requests and service communications
• Improve product quality and reliability through analytics

Sharing, Sales, and Opt-Outs

Mello does not sell personal data for monetary compensation. We may share limited data with service providers for infrastructure, security, analytics, and payment processing under contractual controls.

Depending on how you use the app, shared data may include account identifiers, contact information such as your email address or Phone Number, device and usage information, payment-related records handled by payment providers, and the content you choose to send or make available through chat features.

California users have the right to know whether their personal information is sold or shared, the categories of personal information involved, the categories of recipients, and the business or commercial purposes for that disclosure. For CCPA purposes, "sharing" may include disclosure for cross-context behavioral advertising, even when no money is exchanged.

You can request opt-out actions for targeted advertising or non-essential sharing by contacting giovingofilangierixk0072@gmail.com.

Your Rights

• Access, correction, and deletion requests
• The right to know what personal information we collect, use, disclose, sell, or share, including whether your personal information has been shared with third parties
• Data portability where legally applicable
• Withdrawal of consent for consent-based processing
• Objection to certain processing activities
• The right to opt out of sale, sharing, targeted advertising, or other non-essential disclosures where applicable

Virginia Privacy Rights

Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA), Va. Code Ann. § 59.1-578(C). These rights may include the right to confirm whether we process your personal data, access your personal data, correct inaccuracies, delete personal data provided by or obtained about you, obtain a portable copy of personal data, and opt out of targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

If we deny a Virginia privacy request, you may appeal our decision by replying to our response or contacting us at the email below with the subject line "VCDPA Appeal".

Submit rights requests via giovingofilangierixk0072@gmail.com.

Security, Retention, and Children

We apply technical and organizational safeguards to protect data. Information is retained only as long as necessary for service operation, legal obligations, and safety requirements. Mello is intended for adults 18+ and does not knowingly allow underage use.

Contact

Data Controller: GIOVINGO filangieri · Mello APP Development Company
Controller Address: 412 Joy Lane, Los Angeles, CA 90028, USA
Controller Email: giovingofilangierixk0072@gmail.com

Data Protection Officer: GIOVINGO filangieri · Mello Privacy Team
DPO Contact Address: 412 Joy Lane, Los Angeles, CA 90028, USA
DPO Email: giovingofilangierixk0072@gmail.com

General Privacy Contact:
Privacy Team · 412 Joy Lane, Los Angeles, CA 90028, USA
Email: giovingofilangierixk0072@gmail.com